Smart Voice & IVR
Build multi-level IVR menus, route every call to the right destination, and give agents live caller context — all from a drag-and-drop call flow builder built for enterprise call volumes.
WALOOP Voice & IVR
LIVE · ROUTING CALLS
Active Calls
Bot Resolved Rate
Live Call Activity
Caller ****4821
Routed to Sales queue · IVR L2
Caller ****0937
Resolved by voice bot · Billing
Caller ****6650
Transferred to Support agent
What is Smart Voice & IVR?
WALOOP Smart Voice & IVR is a cloud telephony platform that lets you design multi-level call menus, route calls intelligently, and keep every conversation synced with your business systems — with an AI voice bot handling routine calls as just one part of a much larger routing engine.
Visual Call Flow Builder
Design multi-level IVR trees with a drag-and-drop canvas — no telephony scripting or vendor tickets required to change a menu.
Intelligent Routing
Route by DTMF keypress, spoken response, time of day, caller ID, or live CRM data so every call reaches the right queue first try.
Multilingual Speech Recognition
Callers speak naturally in Hindi, English, or 20+ Indian regional languages and are understood accurately.
Real-Time CRM Sync
Caller identity, call recordings, and IVR selections sync to your CRM the moment a call connects.
Automatic Recording & Transcription
Every call is recorded, transcribed, and tagged with sentiment automatically for review and compliance.
Outbound Campaign Dialer
Launch bulk voice broadcasts for alerts, reminders, and promotions from the same platform that handles inbound calls.
Live Analytics Dashboard
Monitor call volumes, wait times, agent occupancy, and bot containment rate as calls happen, not after the fact.
Enterprise-Grade Reliability
Built on redundant carrier infrastructure so menus stay live and calls keep routing during peak volume.
Everything your call center needs to route smarter
A complete telephony toolkit for building menus, routing calls, capturing data, and measuring performance in real time.
Drag-and-Drop IVR Builder
Build multi-level menus visually — add prompts, branches, and routing rules without writing a line of code.
No-Code · Multi-Level · Visual Canvas
Smart Call Routing
Route calls by keypress, spoken intent, time of day, caller ID, or live CRM lookup to the right queue or agent.
DTMF · Speech · CRM-Based
Multilingual Speech Recognition
Recognize and respond to speech in Hindi, English, and 20+ Indian regional languages inside the same menu.
Hindi · English · 20+ Languages
Real-Time CRM Sync
Caller data, IVR path, and call recordings push into your CRM live, so agents see full context before they pick up.
Live Sync · Caller Context · CRM
Automatic Call Recording
Every inbound and outbound call is recorded by default and stored for compliance and quality review.
Auto-Record · Compliance · Storage
AI Transcription & Sentiment
Calls are transcribed automatically and tagged with sentiment so you can spot at-risk conversations at a glance.
Transcripts · Sentiment · Searchable
Outbound Campaign Dialer
Run bulk voice broadcast campaigns for reminders, alerts, and promotions with detailed delivery reporting.
Bulk Dialer · Broadcasts · Reporting
AI Voice Bot Menus
Add a conversational voice bot node to any menu level to resolve routine queries without an agent.
Self-Service · Containment · Conversational
Skill-Based Agent Queuing
Queue and distribute calls to agents based on skill, language, or availability instead of simple round robin.
Skills · Availability · Fair Distribution
Live Analytics Dashboard
Track call volumes, wait times, agent occupancy, and bot containment rate on one real-time dashboard.
Real-Time · Occupancy · Containment
Time & Holiday Routing
Set business hours, holiday schedules, and after-hours flows so callers always reach the right menu.
Business Hours · Holidays · After-Hours
Open API & Webhooks
Trigger call events, pull recordings, or push routing decisions programmatically into your own systems.
REST API · Webhooks · Extensible
From dial-in to the right destination in five steps
Every call moves through your custom-built flow in seconds, from the first ring to a logged outcome.
Caller Dials In
A caller reaches your business number and enters the call flow you designed.
IVR Menu Plays
The multi-level menu greets the caller in their preferred language and presents the available options.
Caller Responds
The caller selects an option by keypress or by speaking naturally, and the system captures their choice.
Smart Routing Decides
The routing engine checks time of day, caller ID, and live CRM data to pick the best destination.
Call Connects & Logs
The call reaches a bot, queue, or agent with full context attached, and the recording and transcript are saved.
Built for every high-call-volume business
WALOOP Smart Voice & IVR adapts its routing rules and menu structure to how each industry actually takes calls.
Banking & Finance
Route account, loan, and card queries securely with caller verification built into the flow.
Insurance
Direct claims, renewals, and policy questions to the right specialist queue automatically.
Healthcare
Triage appointment, billing, and urgent-care calls to the correct department without delay.
E-commerce & Retail
Handle order status, returns, and delivery queries at scale during peak sale traffic.
Logistics
Route shipment tracking and delivery escalations straight to dispatch or self-service.
Real Estate
Send buyer, renter, and site-visit inquiries to the right regional sales desk.
Education
Route admissions, fee, and academic queries to the correct counter during peak enrollment.
Utilities
Manage outage reports, billing disputes, and new-connection requests with priority routing.
BPO & Contact Centers
Distribute high call volumes across skill-based queues with live occupancy visibility.
Hospitality
Route booking, concierge, and guest-service calls to the right desk across properties.
Why call centers switch to Smart Voice & IVR
Change Menus in Minutes
Update routing rules and prompts yourself, with no vendor ticket or downtime.
Fewer Misrouted Calls
Multi-signal routing gets callers to the right queue on the first attempt.
Serve Callers in Their Language
Multilingual recognition covers Hindi, English, and 20+ regional languages.
Agents See Full Context
Real-time CRM sync means no agent starts a call blind.
Built-In Compliance
Automatic recording and transcription keep every call audit-ready.
Higher Containment
Voice bot menus resolve routine queries without tying up live agents.
Full Visibility
Live dashboards surface wait times and occupancy before they become complaints.
Scales With Volume
Handle seasonal spikes and campaign surges without adding phone lines.
Connects with the tools you already run
CRM
Sync caller data, IVR paths, and recordings with HubSpot, Salesforce, or Zoho in real time.
Contact Center Software
Plug routing decisions straight into your existing agent desktop and queuing tools.
REST API
Pull call events, recordings, and transcripts programmatically from your own systems.
Webhooks
Fire real-time events to any endpoint the moment a call is routed or completed.
Zapier
Connect call outcomes to thousands of apps without writing custom integration code.
Follow up a call automatically with a WhatsApp confirmation or summary.
Slack
Send live queue alerts and call summaries straight to your team channel.
BI Tools
Export call analytics into your existing dashboards and reporting stack.
Frequently Asked Questions
Everything you need to know before building your call flows on WALOOP Smart Voice & IVR.
It's a cloud telephony platform for building multi-level IVR menus and routing calls intelligently by keypress, speech, time of day, caller ID, or CRM data, with live analytics and recording built in.
Ready to Route Every Call Perfectly?
Put WALOOP Smart Voice & IVR on your business line to build smarter menus, route every call to the right place, and see your entire call center in one live dashboard.