One Unified Platform for WALOOP AI Agents & Voice Automation
Orchestrate autonomous support, lead qualification, and automated voice calling across WhatsApp, RCS, SMS, and Web — all from a single platform built on enterprise-grade security and retrieval-augmented intelligence.
WALOOP AI Platform
LIVE · MULTI-CHANNEL
Containment Rate
Avg. Response Time
Live Agent Activity
Lead qualified via WhatsApp
Sales Agent · Web Store
Support call resolved
Voice Agent · Inbound Call
Order query answered
Support Agent · RCS
What is the WALOOP Conversational AI Platform?
The WALOOP Conversational AI Platform is the unified layer that lets you design, deploy, and manage AI-driven agents — chat and voice — across every customer channel from one workspace, instead of stitching together separate bots for each channel.
One Agent, Every Channel
Build an agent once and deploy it across WhatsApp, RCS, SMS, Web Chat, and Voice from a single configuration.
Visual Prompt Studio
Design, version, and A/B test conversation prompts visually, then push updates live without a code deployment.
Retrieval-Augmented Intelligence
Ground every response in fact by connecting vector databases, documentation, and live APIs into the agent's reasoning.
No-Code Workflow Builder
Assemble multi-step automations with branching logic, webhooks, and human escalation on a drag-and-drop canvas.
Unified Agent Workspace
Give human agents one shared inbox with full customer history, sentiment signals, and AI co-pilot suggestions.
Real-Time AI Analytics
Monitor intent accuracy, CSAT, containment, and channel-level ROI in dashboards built for enterprise reporting.
Enterprise-Grade Security
Encrypted data in transit and at rest, role-based access controls, and compliance-ready infrastructure by default.
Seamless Human Handoff
Agents escalate to a human teammate mid-conversation with full context, so no customer repeats themselves.
Core Capabilities
Everything required to build, test, and scale AI agents across channels with zero complexity.
WALOOP Agent Deployment
Build your AI agent once and launch it everywhere your customers already are — WhatsApp, RCS, Web Chat, Voice AI, and SMS, all from a single configuration.
WhatsApp · RCS · Voice · SMS
Visual Prompt Studio & A/B Testing
Design, version, and test conversation prompts in a visual studio, then push updates live to production agents without a single code deployment.
Prompt Engineering · A/B Test · Zero Downtime
Enterprise RAG Knowledge Base
Ground every response in fact by connecting vector databases, internal documentation, product catalogs, and live APIs directly into the agent's reasoning layer.
RAG Engine · Vector DB · Enterprise Security
No-Code AI Workflow Builder
Assemble multi-step automations with conditional branching, API webhooks, and seamless human escalation using a drag-and-drop canvas — no engineering required.
Drag & Drop · Webhooks · Human Handoff
Unified Agent Workspace
Give human agents a single shared inbox with full customer history, real-time sentiment signals, and AI co-pilot suggestions for faster, smarter resolutions.
Co-Pilot · Shared Inbox · Sentiment
Real-Time AI Analytics
Monitor intent accuracy, CSAT, call resolution times, containment rates, and channel-level ROI in live dashboards built for enterprise reporting.
CSAT · Containment Rate · Reports
From configuration to live agent in days
One workspace takes an agent from first prompt to production across every channel your customers use.
Connect Your Channels
Link WhatsApp, RCS, SMS, Web Chat, and Voice so every conversation flows into one platform.
Design the Agent
Draft prompts, conversation flows, and escalation rules in the visual Prompt Studio.
Ground with Knowledge
Connect your knowledge base, product catalog, and internal APIs so answers stay accurate.
Test & A/B Launch
Preview conversations, run prompt variants side by side, and roll out with confidence.
Monitor & Improve
Track containment, CSAT, and intent accuracy live, then iterate without touching code.
Built for every conversation-heavy business
The WALOOP Conversational AI Platform adapts to the support and sales patterns each industry relies on most.
E-commerce & D2C
Automate order status, returns, and product discovery across chat and voice around the clock.
Banking & Finance
Handle balance checks, transaction alerts, and KYC support with enterprise-grade security.
Insurance
Guide claims, policy renewals, and coverage queries with agents grounded in policy documentation.
Healthcare
Book appointments and answer routine care questions while keeping patient data compliant.
Travel & Hospitality
Manage bookings, itinerary changes, and concierge requests across every channel guests use.
Real Estate
Qualify leads, schedule site visits, and answer project queries without a human in the loop.
Education
Support admissions, fee queries, and student services with always-on conversational agents.
SaaS & Technology
Deflect tier-1 support tickets and onboard new users with agents grounded in your product docs.
Logistics & Delivery
Automate shipment tracking and delivery-window updates across chat, RCS, and voice.
Why enterprises standardize on WALOOP
One Platform, Every Channel
Retire fragmented, single-channel bots for one agent that works everywhere.
Answers Grounded in Fact
RAG-powered retrieval keeps every response accurate to your live data.
Ship Changes Without Code
Prompt Studio and the workflow builder put iteration in the hands of your team.
Faster Human Resolutions
Co-pilot suggestions and full context cut average handling time for agents.
Enterprise-Ready Security
Role-based access, encryption, and compliance-ready infrastructure by default.
Full Visibility
Live dashboards surface containment, CSAT, and ROI at the channel level.
Scales With Volume
Handle a spike in conversations without adding headcount or infrastructure.
Fits Your Stack
Native integrations and webhooks connect agents to the tools you already run.
Connects with the tools you already run
Vector Databases
Plug in your vector store to power retrieval-augmented, fact-grounded responses.
REST API & Webhooks
Trigger actions and receive real-time events from any agent conversation.
CRM
Sync contacts and conversation history with HubSpot, Salesforce, Zoho, and more.
Zapier
Connect agent workflows to 5,000+ apps without writing a line of code.
Helpdesk Platforms
Escalate conversations to your existing support desk with full context intact.
E-commerce Platforms
Ground agents in live order, inventory, and product catalog data.
SDKs
Drop in ready-made libraries for popular languages to integrate in minutes.
Slack
Get escalation alerts and performance summaries posted to your team channel.
Frequently Asked Questions
Everything you need to know before putting the WALOOP Conversational AI Platform to work.
It's the unified layer that lets you design, deploy, and manage AI-driven agents — chat and voice — across every customer channel from one place, instead of stitching together separate bots for each channel.
Scale Enterprise AI Conversations Today
Join 500+ enterprises using WALOOP's Conversational AI Platform to automate support, sales, and voice operations across every channel their customers use.